This course provides a framework for identifying and analyzing diverse cultural approaches to interpersonal and business communication. It aims to enhance students’ awareness of their own cultural biases, and to provide students with the skills to successfully and sensitively interact in different cultural settings. Students will be introduced to various negotiation strategies and will learn how to adapt such strategies to prevailing cultural contexts.

CILO-1: Identify different issues in communication and negotiation arising from cultural differences. CILO-2: Describe the process of culture shock, verbal and non-verbal languages across different cultures. CILO-3: Apply core elements (i.e. concepts and theories) of intercultural communication in various intercultural contexts.