This course introduces students to the core concepts and techniques of total quality management (TQM) and its implementation in organizations. Major topics include the evolution of the Quality Management concepts, quality control circles, quality enhancement tools, and the implementation of TQM. At the end of the course, students are expected to understand the underlying philosophy of TQM, evaluate the strengths and limitations of some quality systems such as ISO9000, and appreciate the challenges of sustaining an organization which is capable of delivering a quality product.

CILO-1: Evaluate the principles and philosophical foundation of quality management and to explain how they can be applied within quality management systems. CILO-2: Select and use appropriate tools and techniques for controlling, improving and measuring quality. CILO-3: Evaluate the organisational, communication and teamwork requirements for effective quality management. CILO-4: Devise and evaluate quality implementation plans.