This course provides an overview of supply chains and operations management. It also contains an analysis of policies, decisions and systems that produce goods and services and an examination of the role of comprehensive planning, materials management, resource scheduling, distribution systems, and system location in service operations. Quality analysis and enhancement issues and processes are also introduced.

CILO-1: Understand the distinctive characteristics of service operations and explain the implications for managers. CILO-2: Describe the key issues and basic concepts in operations management. CILO-3: Define and formulate business problems for service operations. CILO-4: Apply analytical techniques to assess and improve service operations processes and performance.