This course is intended to be a survey of operating practices and models in both manufacturing and service oriented firms. It is intended to equip students with sufficient knowledge concerning the operations function and to better prepare them to make informed 'total business decisions'. It also introduces students to standard terms and concepts for communications with operations personnel. In such a course, it should be recognized that breadth of subject matter, not depth of topic, will be the goal. We will often use cases for classroom discussion. Operational issues to be discussed include designing, acquiring, operating, and maintaining the facilities and processes; purchasing raw materials; controlling and maintaining inventories; and providing the proper labor needed to produce a good or service so that customers' expectations are met.

CILO-1: Learn the principles and concepts of operations management and apply them to real-world situations. CILO-2: Develop an appreciation of the links between industrial engineering, business and computer science principles. CILO-3: Develop written and graphical communication skills as used by information engineers.