This course provides an overview of service quality management in integrated resorts. This course will equip students with the essential knowledge and service quality skills that are required in the industry. Quality analysis and enhancement issues are emphasized. Students will further progress their research and analytical skills as a result of taking this module.
Intended Learning Outcomes
CILO-1: Identity key service quality issues in the context of an integrated resort.
CILO-2: Effectively manage service quality in service organizations like integrated resorts with the essential knowledge and skills.
CILO-3: Critically analyze service quality issues.
CILO-4: Formulate feasible business solutions for service organizations.