Being a professional person in the convention and hospitality industry, students need to have strong interpersonal and problem solving skills in interacting with customers. The goals of this course are to equip students with relevant knowledge and to guide them to transform the knowledge into practice within the context of convention and hospitality. At the end of this course, students will be able to develop strong confidence in this professional.

CILO-1: Assess self-awareness and manage their self-image. CILO-2: Diagnose their listening ability. CILO-3: Assess their oral and written communication skills in the service context. CILO-4: Assess their non-verbal communication skills in the service context;. CILO-5: Manage their emotion in the service context. CILO-6: Solve complaints in the service context.