The course Accommodation, Facilities and Security Management is broadly divided into three components. The first component embodies the management knowledge required to analyze and appreciate stakeholder needs in terms of hotel feasibility, hotel investment strategies, rate of return on investment, service provider contract negotiation, and necessary compliances in an era of ‘asset light’ industry expansion. The second component focuses on management procedures for the effective planning and maintenance of hotel services in terms of addressing asset preservation and achieving customer satisfaction. It includes an overview of key facilities management functions (engineering, maintenance, housekeeping, guest related accommodation services and external contracting of services – i.e. outsourcing) and places emphasis on evidence-based management analysis to achieve an appropriate balance between investment interests and customer needs. The final component of the course examines security issues, broadly defined to include asset management and preservation, insurances, and customer and employee security).

CILO-1: Identify, analyze and understand ownership patterns of accommodation businesses. CILO-2: Explain and describe contingent processes involved in the creation and maintenance of accommodation businesses. CILO-3: Acquire, and be able to articulate, knowledge relevant to the physical design and maintenance of accommodation interiors in pursuit of asset protection and consumer satisfaction. CILO-4: Define and articulate dimensions of asset management and preservation in the context of diverse forms of security concern.