Students who choose to join the convention and hospitality industry need to have strong interpersonal skills, professional skills and social skills in interacting with guests and customers. Students will need to participate / organize different professional activities such as professional meetings, seminars, or conferences in order to strengthen their skills. The goal of this course is to provide a broad exposure to the realities of professional life in the convention and hospitality industry. The instructor will guide and assist students through their professionally-oriented learning experience. At the end of this course, students will be able to develop strong confidence in this professional.

By the end of this course, students will be able to improve their interpersonal and problem solving skills within the context of convention and hospitality in the following area : 1. Managing self-image; 2. Listening; 3. Verbal communication; 4. Non-verbal communication; 5. Managing emotion during communication; 6. Hangling customers' complaints.