This course provides an opportunity for students to explore contemporary and emerging human resource management issues faced by various industries. Special focus will be diverted to the related issues as presented in the gaming and hospitality sectors. Possible topics include, but not limited to, conflict management and team management, cross-cultural human resource management, incentive systems, management education and training. The content of this course will be kept flexible between semesters as to best answer interests of the instructors and the students. In principle, prior approval from the program coordinator is needed for offering this course.

1. Comprehend the importance of managing human resources effectively in the hospitaltiy industry; 2. Critically appraise diversity management issues in the hospitality contect; 3. Understand and analysse emotional intelligence; 4. Develop effective individual and group verbal and written communication, and research skills.