This course examines the process and issues regarding performance measurement at the organizational, programme, and individual levels. A number of approaches to performance measurement will be introduced. The process of goal setting, establishing achievable objectives, setting performance targets and indicators, data collection, setting regular reviews, and providing feedback is examined from the perspective of organizational learning in the context of public sector management.

CILO-1: Recognize the importance of programme evaluation and performance assessment in public administration. CILO-2: Familiarize the core concepts of programme evaluation. CILO-3: Apply the learned skills and methods from the course to conduct programme evaluation and performance assessment.